Field Service
On-site support from installation through the life of your equipment
TierMax's field service team is on-site for the moments that matter most - installation, commissioning, and every service call after. We stand behind our equipment with the same engineers and technicians who built it, so problems get solved faster and your production stays on schedule.
““We show up ready to work - verifying installation, checking every I/O signal, and staying on-site until your system is running the way it was designed to.””
— TierMax Field Service Team
01. On-Site Installation & Commissioning
Our technicians support mechanical and electrical installation, verify wiring and I/O against the design, and carry the project through to full system commissioning and startup — so your equipment goes live the way it was engineered to run.
- On-site mechanical and electrical installation support
- Installation verification and I/O checks
- System commissioning and startup
02. Factory & Site Acceptance Testing (FAT/SAT)
Before equipment leaves our shop, it's put through Factory Acceptance Testing. Once installed, our team runs Site Acceptance Testing and validation to confirm performance against the specifications agreed to at project kickoff - so there are no surprises at startup.
- Factory Acceptance Testing (FAT) execution
- Site Acceptance Testing (SAT) and validation
03. Preventative Maintenance Programs
Scheduled maintenance programs are built around your production calendar, not ours - reducing unplanned downtime and extending the working life of your equipment.
- Scheduled preventative maintenance programs
- Maintenance planning aligned to your production schedule
Need On-Site Support for Your Equipment?
From installation and commissioning to ongoing service and troubleshooting, our field service team keeps your equipment running reliably and your production on schedule.
04. Troubleshooting, Repairs & System Upgrades
When something isn't running right, our team provides rapid troubleshooting support and repairs using original parts to protect your equipment warranty. As your process or production needs change, we're also available for system upgrades.
- Troubleshooting and diagnostics
- Repairs using original parts and components
- System upgrades as your process evolves
05. Ongoing Technical Support
Our support doesn't end when we leave site. TierMax technicians and engineers remain available by phone and email after every visit, and can return on-site whenever your team needs hands-on help.
- Post-commissioning technical support
- Remote phone and email support
- Return on-site support as needed